WE PRIDE OURSELVES IN PROVIDING THE BEST SERVICE IN THE INDUSTRY.

We pride ourselves on providing the best service in the ultra-high pressure (UHP) waterjet/abrasive waterjet industry. Our waterjet technicians can be reached 24/7/365 on the emergency phone number listed below.

When you call Jet Edge for service on your waterjets, you will speak with a live human being, not a recorded answering service. Our service technicians have the education and experience to solve problems quickly and keep your system up and running.

The Jet Edge Service Pledge:

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    SERVICE

    Our waterjet technicians can be reached 24/7/365 on the emergency phone number listed below.

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    PARTS

    99% On-Time parts delivery. 100% Jet Edge OEM parts.

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    WARRANTY

    We have the most comprehensive warranty in the industry.

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    TRAINING

    Free training for life of equipment at Jet Edge. *On-site training also available.

FAQ

HOW DO I ORDER PARTS FOR MY WATERJETS?

Jet Edge customers can order waterjet parts online anytime at https://waterjetparts.jetedge.com/ or by phone M-F 7:00 a.m. to 4:30 p.m. CST at 1-800-JET-EDGE. You also may email orders into Parts@JetEdge.com or fax orders to 763-497-8702.

DO YOU SUPPLY OTHER OEM PARTS?

Yes! Jet Edge has a sister company, Choice Waterjet Parts that supplies Flow Replacement Parts, OMAX Replacement Parts, KMT Replacement Parts and more! Visit them at ChoiceWaterjetParts.com or call 877-768-7893 and ask for Choice Parts.

HOW LONG WILL IT TAKE TO GET MY PARTS?

All parts orders are entered and shipped from Jet Edge the same day unless you specify a later ship date. If there are backorders you will be notified prior to shipping any other parts on the order.

CAN I SCHEDULE A SERVICE TECHNICIAN TO CHECK/REPAIR MY SYSTEM?

Jet Edge can dispatch a Service Technician to your site to perform maintenance and repair on your system or to just confirm it is performing at its peak potential. Jet Edge also offers Service Contracts that schedule site visits at various times during the year to perform scheduled maintenance. Contact our Technical Service via email at Service@JetEdge.com or call 763-497-8700 to discuss your performance goals.

DO YOU OFFER MAINTENANCE TRAINING?

Every Jet Edge water jet system includes unlimited free lifetime training at our factory headquarters. Jet Edge customers can view scheduled classes and sign up for training online at JetEdgewaterjets.com/jet-edge-training or call 763-497-8700. Maintenance Training Videos are also available free of charge at our Resource Center https://jetedgewaterjets.com/resources/maintenance-training-videos/.

DO YOU OFFER SERVICE CONTRACTS WITH SCHEDULED SITE VISITS?

Jet Edge Offers Service Contracts customized to your needs, that schedule site visits at various times during the year to perform scheduled maintenance, confirm equipment accuracy and refresh your operators on programing. Contact our Technical Service via email at Service@JetEdge.com or call 763-497-8700 to discuss your performance goals.

IS ADDITIONAL APPLICATION TRAINING AVAILABLE TO HELP MY OPERATORS IMPROVE EFFICIENCY?

At every install, Jet Edge provides training on the UHP Pump and Motion system to operators. Often, follow up training is desired to train in additional operators or to help optimize the waterjet cutting that is unique to your business. Jet Edge offers both online training and customer onsite training to ensure you are using the equipment most effectively in your shop. Contact our technical service via email at service@jetedge.com or call 763-497-8700 to discuss programs.

HOW TO CONTACT US:

  • 1-800-JET-EDGE (538-3343)
  • Service Fax: 1-763-497-8702

    Parts Fax: 1-763-497-8702

  • Emergency Phone: 1-763-296-0008

DO YOU OFFER SERVICE CONTRACTS
WITH SCHEDULED SITE VISITS?

JET EDGE’S JET SHIELD MAINTENANCE PROTECTION PROGRAM IS CUSTOM DESIGNED AROUND THE EQUIPMENT YOU HAVE AND PERFORMED BY A TRAINED, CERTIFIED TECHNICAL SERVICE EXPERT.

The program extends the life of your equipment, reduces the risk of unscheduled downtime, confirms equipment accuracy and refreshes your operators on maintenance and application. Contact our Technical Service via email at Service@JetEdge.com or call 763-497-8700 to discuss your service goals.

CONTACT SERVICE DEPARTMENT

 

TALK TO OUR INDUSTRY LEADING WATERJET TECHNICIANS TODAY!

 

Fill out the form below and one of our Waterjet technicians will reach out to you to schedule a your waterjet and/or waterjet pump service.

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